Phone System Outage

Incident Report for Stash

Resolved

This incident has been resolved.

Posted Oct 13, 2021 - 17:09 EDT

Update

We are continuing to investigate this issue.

Posted Oct 13, 2021 - 13:36 EDT

Investigating

Investigating - We're currently experiencing a phone system outage at our customer service center. We're actively working to resolve this issue and apologize for any inconvenience. If you need help with your Stash account, please refer to ask.stash.com or email support@stash.com.

Posted Oct 13, 2021 - 13:34 EDT

This incident affected: Communication (Phone Support).

Legal | Privacy Policy

^†Stash offers access to investment and banking accounts under each subscription plan. Each type of account is subject to different regulations and limitations. Subscription fee starts at $3/month. You’ll also bear standard fees and expenses reflected in the pricing of the ETFs, plus fees for various ancillary services charged by Stash and the Custodian. Please see Advisory Agreement for details. Other fees apply to the bank account. Please see Deposit Account Agreement for details.
^§Depending on the subscription plan, there may be additional steps a user must take to cancel their account which may impact the amount of time it takes to fully close an account.
^‡Group life insurance coverage provided through Avibra, Inc. Stash is a paid partner of Avibra. Only individuals ages 18-54 and who are residents of one of the 50 U.S. states or DC are eligible for group life insurance coverage, subject to availability. Individuals with certain pre-existing medical conditions may not be eligible for the full coverage above, but may instead receive less coverage. All insurance products are subject to state availability, issue limitations and contractual terms and conditions, any of which may change at any time and without notice. Please see Terms and Conditions for full details. Stash may receive compensation from business partners in connection with certain promotions in which Stash refers clients to such partners for the purchase of non-investment consumer products or services. Clients are, however, not required to purchase the products and services Stash promotes.

Stash Banking services provided by Stride Bank, N.A., Member FDIC. The Stash Stock-Back® Debit Mastercard® is issued by Stride Bank pursuant to license from Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Any earned stock rewards will be held in your Stash Invest account. Investment products and services provided by Stash Investments LLC, not Stride Bank, and are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value. In order for a user to be eligible for a Stash banking account, they must also have opened a taxable brokerage account on Stash.
All rewards earned through use of the Stash Stock-Back® Debit Mastercard® will be fulfilled by Stash Investments LLC. You will bear the standard fees and expenses reflected in the pricing of the investments that you earn, plus fees for various ancillary services charged by Stash. In order to earn stock in the program, the Stash Stock-Back® Debit Mastercard must be used to make a qualifying purchase. What doesn’t count: Cash withdrawals, money orders, prepaid cards, and P2P payment. If you make a qualifying purchase at a merchant that is not publicly traded or otherwise available on Stash, you will receive a stock reward in an ETF or other investment of your choice from a list of companies available on Stash. 1% Stock-Back® rewards are subject to terms and conditions. Stock rewards that are paid to participating customers via the Stash Stock Back program, are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value. Stash reserves the right to amend this program and the terms and conditions thereof and/or cancel this program at any time, for any reason, upon notice to you. See Terms and Conditions for more details.
Get fee-free transactions at any Allpoint ATM, see the app for location details, otherwise out-of-network ATM fees may apply. For a complete list of fees please see the Deposit Account Agreement for details.
Early access to direct deposit funds depends on when the payor sends the payment file. We generally make these funds available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date.
Stash does not monitor whether a customer is eligible for a particular type of IRA, or a tax deduction, or if a reduced contribution limit applies to a customer. These are based on a customer’s individual circumstances. You should consult with a tax advisor.
The money in a custodial account is the property of the minor.
Not all stocks pay out dividends.
This is a Discretionary Managed Account whereby Stash has full authority to manage. Diversification and asset allocation do not guarantee a profit, nor do they eliminate the risk of loss of principal. Stash does not guarantee any level of performance or that any client will avoid losses in the client’s account.
A “Personal Portfolio” is a non-Discretionary Managed Account.
Stash through the “Diversification Analysis” feature does not rebalance portfolios or otherwise manage the Personal Portfolio Account for clients on a discretionary basis. Recommendations through this tool are considered personalized investment advice. No asset allocation is a guarantee against loss of principal.
To be eligible to receive a Stock Reward through stock party, you must complete the account registration process and open an individual taxable brokerage account ("Personal Portfolio") that is in good standing. This program is subject to Terms and Conditions.
If you purchase this plan, you will receive Financial Counseling Advice which is impersonal investment advice. In order to obtain personalized investment advice, clients are required to complete the suitability questionnaire during registration, must be approved from an account verification perspective and open a brokerage account.
You may subsequently choose to open one or more investment advisory account(s). To begin investing on Stash, you must be approved from an account verification perspective and open a brokerage account.

Nothing on this website should be considered an offer, solicitation of an offer, tax, legal, or investment advice to buy or sell securities. Any historical returns, expected returns or probability projections are hypothetical in nature and may not reflect actual future performance. Account holdings are for illustrative purposes only and are not investment recommendations. All investments are subject to risk and may lose value. If applicable, your Stash banking account is a funding account for purposes of the Advisory Agreement. Your subscription fee may be deducted from your Stash banking account balance.
All individuals featured on this website are paid actors or employees of Stash.
By using this website, you understand the information being presented is provided for informational purposes only and agree to our Terms of Use and Privacy Policy. Stash does not provide comprehensive financial planning services to individual investors. Stash Financial, Inc. is a digital financial services company offering financial products for U.S. based consumers. Stash is not a bank or depository institution licensed in any jurisdiction Advisory products and services are offered through Stash Investments LLC (“Stash”), an SEC registered investment adviser. Stash Capital LLC, an SEC registered broker-dealer and member FINRA/SIPC, serves as introducing broker for Stash Clients’ advisory accounts. FINRA BrokerCheck reports for Apex Clearing are available at https://brokercheck.finra.org/. Apex Clearing Corporation, a third-party SEC registered broker-dealer and member FINRA/SIPC, provides clearing and execution services and serves as qualified custodian for advisory assets of Stash Clients. Products offered by Stash Investments LLC and Stash Capital LLC are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value. Market data by Thomson Reuters (Refinitiv).
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All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Stash supports an accessible internet. If you have any questions about our features, please contact us at accessibility@stash.com. Information provided by Stash Support is for informational and general educational purposes only and is not investment or financial advice.
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